Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a refund.
There is a 20% restocking fee on all returns.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not charge restocking fee if customer received the wrong item except if the returned item is not in the original condition as to be acceptable for Installer Oasis to sell as new again. If an item is return in used condition, customer will only receive up to 50% of the original purchase price.
PLEASE NOTE: If you are returning a satellite dish tripod kit and the dish has wear on the elevation bolt or items have been assembled, then your item is no longer in "original condition [NEW Condition]" and you will be refunded just a percentage of your item total.
Products do not require to be tried out or assembled and used to verify compatibility. Compatibility can be determined by reading the product description.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.